Comprehensive Facilities Management & Operational Excellence
Neura Faciloz delivers comprehensive hard and soft facilities solutions across commercial towers, industrial hubs, and institutional complexes in the Sultanate. We guarantee optimal building availability, asset longevity, and round-the-clock incident response.
What We Do & How We Serve
We provide full lifecycle Integrated Facilities Management (IFM). From primary HVAC chillers and high-voltage electrical distribution to certified janitorial and fire safety compliance, our specialized engineering teams keep facilities operating at maximum efficiency without service disruption.
HVAC & Central Plant Engineering
Centrifugal chillers, AHU/FCU maintenance, compressor diagnostics, and preventive seasonal overhauls ensuring 99%+ chilled water uptime.
Electrical & Critical Power
Substation maintenance, diesel backup generators, UPS load testing, breaker diagnostics, and thermographic panel inspections.
Plumbing & Water Infrastructure
Potable water storage, sewage treatment booster pumps, drainage network flushing, and certified water quality testing.
Fire Safety & Emergency Alarms
Civil Defence certified wet riser inspections, smoke extraction dampers, addressable alarm panels, and automated sprinkler testing.
Soft Services & Janitorial Hygiene
Hospital-grade sanitization, corporate office deep cleaning, facade rope-access window washing, waste management, and pest control.
24/7 Rapid Helpdesk & Triage
Dedicated round-the-clock callout dispatch with strict response SLAs (P1 emergency on-site within 60 minutes).
How the Tenant Service Request Flow Works
Simple, transparent, and trackable in 4 simple steps.
Register & Log In
Create your tenant profile with your building office details and log in to activate your dedicated dashboard.
Submit Requests
Report AC temperature issues, electrical flickering, or cleaning needs. Receive an instant tracking code.
Super Admin Approval
The central helpdesk reviews your request, verifies warranty/SLA, and dispatches a certified technician.
Track to Resolution
Watch real-time status updates on your dashboard from Ingested → Dispatched → Completed with sign-off.